3D.aero takes the security of its products and the trust of its customers seriously. We welcome and value reports from customers, partners and security researchers who help us identify and address vulnerabilities in our products.
If you believe you have found a security vulnerability in a 3D.aero hardware, firmware or software product, please report it to: security@3d-aero.com
To help us assess and address the issue as quickly as possible, please include, where available:
Product name
Product version
Vulnerability description and its potential impact
Steps to reproduce the issue
Proof of concept (if available)
We ask that you give us a reasonable amount of time to investigate and remediate an issue before disclosing it publicly or to any third party.
We aim to acknowledge your report within 5 business days and to complete an initial triage within 10 business days. To help us focus on remediation, please limit status requests to no more than once every 14 days.
We ask researchers to:
Act responsibly.
Avoid service disruption.
Avoid unauthorized access to customer data.
Give us reasonable time to investigate and remediate before public disclosure.